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Identity Theft

When your personal and financial information has been compromised, use these identity theft resources to contact credit bureaus and authorities.

Identity theft requires a rapid response to limit damage

Find out what to do if you fall victim
Contact the three major credit bureaus
Notify the Social Security Administration
Alert the Federal Trade Commission

Use these phone numbers and websites to report identity theft.

Identity theft causes stress and can harm your finances, credit history and personal life. Use this information if you believe your personal data has been compromised.

Identity Theft Tips 

You can place a freeze on your credit by contacting the three major credit bureaus online or by phone.

TransUnion: 1-888-909-8872

Equifax: 1-800-685-1111

Experian: 1-888-397-3742

Find out more about credit freezes and fraud alerts from this Federal Trade Commission article.

Notify the Social Security Administration 

They may need to issue you a new Social Security number. Please note that a two-factor authentication will be required if you're changing your account information over the phone. Call the SSA at 1-800-772-1213 or visit the SSA's website.

Notify the Federal Trade Commission

Report identity theft to the FTC by calling 1-877-438-4338 or visiting the FTC's website.

Contact us if something seems suspicious.

If your Dime Bank account or identity has been compromised, contact us immediately so we can help reduce your risk of fraud and identity theft.

Frequently asked questions

We use multiple layers of protection to safeguard your information, including secure online and mobile banking, multi-factor authentication, real time transaction monitoring, and advanced fraud detection tools. Our team actively reviews unusual activity and will contact you if we detect anything out of the ordinary.

Your security is part of our commitment to being a dependable financial partner in our communities.

If something doesn’t look right, contact us right away.

If it’s after business hours and you believe your online banking credentials were compromised, use the Forgot Password feature to reset your password immediately.

We’ll guide you through the next steps and work with you to secure your accounts.

A scam pretending to be your bank usually shows itself through urgency or unusual requests. If someone pressures you to act immediately, asks for your password or security codes, tells you to transfer money, or sends a link asking you to log in, it’s almost certainly fraudulent. Real banks don’t rush you, don’t ask for sensitive information, and expect you to use their official website or app directly. 

If you believe you have been contacted by someone pretending to be from Dime Bank, please call us immediately.

Phishing is when someone tries to trick you into sharing personal or financial information.

Watch for:

  • Messages that claim your account is “locked” or “urgent”
  • Unexpected links or attachments
  • Email addresses that don’t match official domains

When in doubt, contact us using the number on our website—not the one in the message.

A few simple habits go a long way:

  • Use strong, unique passwords
  • Enable multi factor authentication
  • Keep your device software updated
  • Avoid logging in over public Wi Fi
  • Set up account alerts to monitor activity

Our Online and Mobile Banking tools are designed to help you stay in control wherever you are.

Identity theft happens when someone uses your personal information without permission.

Protect yourself by:

  • Monitoring your credit
  • Shredding sensitive documents
  • Reviewing account statements regularly
  • Using secure mailboxes for outgoing checks

If you believe your identity has been compromised, contact us so we can help secure your accounts.

Businesses—especially those who received PPP loans—are being targeted by scammers 

We recommend:

  • Dual control approval for ACH and wire transactions
  • Treasury Management tools like Positive Pay
  • Regular employee training on phishing and business email compromise
  • Reviewing account activity daily

Our Cash Management team can help you choose the right protections.