Fraud Protection

Let's work together to keep your Dime Bank accounts safe.

 Fighting fraud with stronger cybersecurity.

Financial fraud happens when criminals access your sensitive information for unauthorized transactions. With fraud attempts becoming more sophisticated, strong cybersecurity protects your accounts and personal data from malicious attacks through scams, identity theft and fraud.

Keeping your personal and account information secure is our first priority. You can help by practicing these good security habits.1

  • Never respond to unsolicited requests for your Social Security number or financial data
  • Shred credit card and ATM receipts before throwing them away
  • Shred any pre-approved credit offers you receive, but don’t intend to use
  • Check all credit card and bank statements for accuracy
  • Avoid easy-to-figure out access and PIN codes – never reveal your PIN to anyone
  • Store your card number and PIN separately, and never write your PIN on your card
  • Obtain a copy of your credit report yearly and check it for accuracy
  • Use only secure Web sites when making online purchases. Secure pages begin with “https”
  • Pay for online purchases by using a digital wallet to assure delivery and to limit your liability
Cryptocurrency

Buying these digital assets requires awareness and vigilance to avoid fraud. Keep these points in mind if you're considering a crypto purchase.

Debit Card Safety

You love the convenience of your debit card for online and in-store purchases. So make sure you keep it safe from fraud.

Elder Fraud

This particular type of fraud specifically targets senior citizens, taking advantage of their emotions and preying on them through various digital channels.

How to Protect Yourself from Fraud

This helpful advice shows what you can do to identify warning signs and reduce your risk of fraud and identity theft.

Identity Theft

Learn how to safeguard your identity and find out what to do when your personal and financial information has been compromised.

Types of Scams

Scams evolve all the time, but there are some common schemes that continue to pop up and catch people unaware. These are some popular ones.

Frequently asked questions

We use multiple layers of protection to safeguard your information, including secure online and mobile banking, multi-factor authentication, real time transaction monitoring, and advanced fraud detection tools. Our team actively reviews unusual activity and will contact you if we detect anything out of the ordinary.

Your security is part of our commitment to being a dependable financial partner in our communities.

If something doesn’t look right, contact us right away.

If it’s after business hours and you believe your online banking credentials were compromised, use the Forgot Password feature to reset your password immediately.

We’ll guide you through the next steps and work with you to secure your accounts.

A scam pretending to be your bank usually shows itself through urgency or unusual requests. If someone pressures you to act immediately, asks for your password or security codes, tells you to transfer money, or sends a link asking you to log in, it’s almost certainly fraudulent. Real banks don’t rush you, don’t ask for sensitive information, and expect you to use their official website or app directly. 

If you believe you have been contacted by someone pretending to be from Dime Bank, please call us immediately.

Phishing is when someone tries to trick you into sharing personal or financial information.

Watch for:

  • Messages that claim your account is “locked” or “urgent”
  • Unexpected links or attachments
  • Email addresses that don’t match official domains

When in doubt, contact us using the number on our website—not the one in the message.

A few simple habits go a long way:

  • Use strong, unique passwords
  • Enable multi factor authentication
  • Keep your device software updated
  • Avoid logging in over public Wi Fi
  • Set up account alerts to monitor activity

Our Online and Mobile Banking tools are designed to help you stay in control wherever you are.

Identity theft happens when someone uses your personal information without permission.

Protect yourself by:

  • Monitoring your credit
  • Shredding sensitive documents
  • Reviewing account statements regularly
  • Using secure mailboxes for outgoing checks

If you believe your identity has been compromised, contact us so we can help secure your accounts.

Businesses—especially those who received PPP loans—are being targeted by scammers 

We recommend:

  • Dual control approval for ACH and wire transactions
  • Treasury Management tools like Positive Pay
  • Regular employee training on phishing and business email compromise
  • Reviewing account activity daily

Our Cash Management team can help you choose the right protections.

1 Excerpted from Federal Trade Commission recommendations.